STRATEGIES FOR CONVERSATIONS
 

With senior executives, it is most tempting to give a formal presentation. The problem with a formal presentation is that it often does not lead to great dialogue between the presenter and the senior executive. Better: using graphic slides and drawing diagrams of organizational structure and ideas, sit with the senior executive and have a dialogue about his or her goals, your goals, problems, implications, decisions to be made, and recommendations. Use a conversational tone of voice. Encourage questions. If the senior executive looks confused or preoccupied, immediately stop "selling" your idea and instead ask if he or she has a concern to voice. If they look away and seem to be thinking, stop talking for a minute or two as you would in a conversation.
Here are a few strategies for organizing your speaking during conversations. These will also help you to involve your listeners in the conversation.

 

2S + Q: 3 Sentences followed by a Question

In this approach, you state three sentences followed by a question. This approach buys you thinking time and keeps you calibrated with your listener by allowing you to get their feedback (by answering your question). An example is:

We have been studying our outsourcing plan and have found a few problems. They amount to lack of control and rising costs over a three-year period. We think that we can fix these before we sign a contract. What role will you play in negotiating this contract?

 

PIOUS: Problem - Issues - Obstacles - Understanding - Solutions

In this approach, you state the problem, identify the issues, discuss the obstacles you face in approach, talk about how all parties understand the situation, and the cover the solutions. Example:

The problem is that our costs are too high. This brings up the issues of outsourcing and cost cutting. An obstacle to outsourcing is the lack of day to day controls. An obstacle for cost cutting is that our budget is already very lean.  We understand that although we have a few obstacles, we can still use outsourcing and some cost cutting as solutions. The solutions are to outsource the service and do some small cost cutting.

 

BE CRYPTIC: Say key words without elaborating and respond to the executive's response. Example:

You: High cost. Lack of controls.

Them: You know, we haven't looked closely enough at cost. We got out of the habit of controlling cost when we got so focused on quality. You're right. What costs do YOU think are too high?

 

FOCUS ON GOALS AND WINNING: Talk/ask about actions you propose in relation to beating the competition and reaching or exceeding current goals. Example: "This action gets us closer to our goal of 11% reduction in cost."

 

AUGUST 2018

10 TOOLS FOR YOU: BEING THERE ON REMOTE CALLS

If you sit at your desk thousands of miles from your coworkers, don't disappear. Be there. Here are 10 Tips:

  1. 1. Decide before the call when on the agenda to pay the most attention. This way, when you participate, you won't be multitasking and will be at your best.
  2. Determine when you are at your best in discussions. Is it at the beginning, when people are setting agendas and choosing topics? Is it the middle, when you give examples, tell stories, or provide details? Or are you best at the end, providing summaries and next steps?
  3. Set a goal of breaking into the discussion at the beginning, middle, and end, even if only for a small comment like saying, "I agree."
  4. Use people's names in your comments. Example: "I want to build on what Josh said."
  5. To come across as a leader, provide your evaluations of information, instead of just stacking on more details. Example: "I think the new process will work."
  6. Acknowledge other team members overtly. "The segment team's work helped a lot."
  7. Be brief. Research shows that long statements are hard to understand, especially for global discussions. Keep comments 5 to 10 words in length.
  8. Avoid negative wording, which is often heard as VERY negative and is also hard to understand. Examples: (Hard to understand:) "We don't know if removing that step won't slow down the process." (Easier to understand:) "Let's see what happens with 5 steps instead of 6."
  9. Buy time to think if you are taken by surprise. Say, "That's an interesting point. Let me think about that some more and get back to you."
  10. If you're a great communicator, then talk about how the talking is going at any point in the discussion. Address whether the group is off topic, productive, or buried in details. Example: "Can you sense that we need to get back to how to make the change instead of how many problems we are hearing about? Then we can get back to the topic of problems. Thanks."




I hope these help you. Please let me know what you try to do and if you need help to do it.










ANSWER QUESTIONS SUCCESSFULLY & CONFIDENTLY

 

Questions have literal (overt) meanings and implied (covert) meanings.

 

Literal meanings are the meanings derived from the words that you hear.

 

Implied meanings are derived from tone of voice and from underlying concerns, needs, and emotions.

 

Respond to both literal and implied meanings.

: "Do you really think you can make this concept work?" 

Literal meaning—"Can you do this?" Surface answer: "Yes." 

Implied meaning—"Have you the capacity? I doubt this will work." Implied answer: "The concept may seem complicated, but we have thought it through and have the right people to lead it."

 

 

If you are struggling with a question, you probably need more information from the questioner. Ask a clarification question.

: "Isn’t your concept something that we have already?"

Your response seeking clarification—"Are you talking about the school’s mission or the location?"

 

 

For very tough questions, pause and give neutral and considerate responses, including polite comments or talking about topics you would investigate.

Example 1: How can we approve your charter when your operations model seems disorganized?"

Neutral response: “….That’s important to clarify. Let’s have Mike make the operations clearer.”

Example 2: “You should do X better.”

Neutral response: “I’ll make a note of that. Thank you for pointing that out.”

Neutral response: To answer your question, we would investigate X and Y and talk to our consultants at Innovative Schools.”

 

 

Paradoxical responses: Be the opposite of defensiveness. (You can find something right in what they said, even if very negative.) Be diplomatic and partnering, even for challenges.

"You are absolutely right that we need to  focus on increasing STEM skills. We….”

 

 

If you cannot think of an answer to a question, switch levels of responses from conceptual to concrete or from concrete to conceptual. You can then match a concrete question to a concrete answer when you think of that answer, or answer a conceptual question with a conceptual answer. Answer questions directly but thoughtfully. Buy time if needed.

Example 1: "Are you sure about what you mean when you talk about efficacy?" (Conceptual question). Concrete answer—"By efficacy, I mean how well the students can …."

Example 2: Concrete question: “How many students could you attract your first year?” Conceptual answer: Student population distribution in that region is well understood….