Organization of Information 

¨ Determining others’ needs and adjusting content of speaking and writing to match, based on understanding others’ speaking, writing, and body language

¨Increasing impact, persuasion, and recollection

¨Reducing detail

¨Refining speaking or writing for communicating with senior executives


Listening Skills

¨Attentiveness (active listening)

¨Appropriateness (listening without interrupting)

¨Hearing implied meanings

¨Increasing interaction with audiences, listeners, and readers


Poise and Presence

¨Reducing nervousness

¨Achieving poise: entrances, facial expression, posture, eye contact, gestures, and appearance

¨Eliminating distracting behaviors, speech fillers (um, ah)

¨Conveying professionalism, authority, confidence, warmth, and genuineness

¨Communicating ideas vividly: analogies, stories, humor, and interaction

¨Sounding appropriately formal or informal


Handling Questions

¨Determining whether a question is just that, or a comment or criticism

¨Avoiding defensiveness/being open to questions and challenges

¨Thinking when "put on the spot"


Speech and Writing Clarity

¨Being concise and to-the-point

¨Pace and Tone: correcting speaking too fast or hesitantly, monotone, continuous talking, and abrasiveness

¨Using effective voice quality: age appropriate pitch, sufficient loudness, and projection of warmth, sincerity, energy, authority, and confidence (Circle applicable needs)

¨Correcting pronunciation errors

¨Correcting grammar errors such as lack of verb tense markers, plurals, or “a” and “the”



¨Presenting effectively: reducing verbiage, using color, positioning, graphics, objects, size, and other aspects of visual design to make visuals clear, creative, and memorable

¨Modifying visuals, slide sequencing, and wording for cultural and language differences      



¨Communicating strategic information with confidence

¨Sounding decisive

¨Switching from tactical to strategic levels

¨Conveying and eliciting enthusiasm for goals and ideals



¨Speaking authoritatively

¨Using customer-focused language

¨Balancing driving for results with getting buy-in and building relationships



¨Communicating that you care: verbal and nonverbal tools

¨Communicating diplomatically

¨Creating and maintaining partnerships

¨Making diverse coworkers comfortable

¨Communicating priorities clearly to others



¨Approaching hiring managers

¨Sounding confident in interviews as an interviewer and interviewee

¨Talking effectively about personal strengths and gaps


Managing Pressure

¨Keeping calm during conflict and criticism

¨Reducing emotional intensity at work¨Maintaining and conveying commitment and